Legal
Privacy Policy
Last updated: August 2026
Alchemy Labs is a marketing partner working with building-industry companies in the UAE. This policy explains what information we collect through this website, why we collect it, and what we do with it.
What we collect
We only collect information you give us directly. When you fill in the contact form on this website, we collect:
- Your name
- Your company name
- Your trade or sector
- Your phone or WhatsApp number
- Your email address
- Anything you write in the message field
If you contact us by phone or WhatsApp instead, we keep a record of that conversation and the number you contacted us from.
We also collect limited technical information automatically when you visit, such as the pages you view and how you arrived at the site.
Why we collect it
We use this information to respond to your enquiry and, if you want to work with us, to discuss and deliver that work. We also use website and advertising data to understand which of our campaigns are working. We do not sell your information, and we do not provide it to third parties for their own marketing purposes.
Cookies and advertising
This website uses cookies and similar technologies to keep the site working properly, to understand how visitors use it, and to measure the performance of our advertising. Some of these are set by advertising platforms we use, which may recognise your device across websites. You can manage your preferences through the cookie notice on this site, and you can control or block cookies through your browser settings, though some parts of the site may not work as intended if you do.
Where it is stored
Enquiries are stored in the business tools we use to manage conversations and client relationships, so nothing gets missed. Access is limited to Alchemy Labs. The tools and platforms we use operate internationally, so your information may be stored or processed outside the UAE. We take reasonable steps to keep your information secure, though no method of transmission or storage is completely secure.
How long we keep it
We keep enquiry information for as long as it is useful to the relationship, and longer where we are required to for legal or accounting reasons. If you ask us to delete your information, we will, unless we are required to keep it.
Your choices
You can ask us at any time to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your information
- Stop contacting you
To make any of these requests, message us on WhatsApp at +971 XX XXX XXXX. We will action reasonable requests promptly.
Changes to this policy
We may update this policy as our business grows or as the law requires. The date at the top shows when it was last changed.
Contact
If you have any question about this policy or about how we handle your information, message us on WhatsApp at +971 XX XXX XXXX.